Free service comes with free mircrosoft updates and you canhave a TECH support tech connect directly to your computer.You are welcome to use the free downloads page. Note: Youhave only, 8 hours per day tech support 8:00 AM to 5:00 PMMonday - Fridays only. All computer issues, like cleaning orrepairs from tech support will be done, on a pay per casetickets only.